Do you offer dry cleaning?
Unfortunately, we do not offer dry cleaning at this time.
What type of payment options do you offer?
For our self-service laundry, we are happy to take both cash and debit/credit as payment. Our location offers an easy to use payment kiosk as well as an ATM to get your laundry started asap! For our wash and fold service, we take cash and any major credit or debit card. Checks are not accepted at this time, except in the case of invoiced commercial customers.
Is there a referral program available to customers?
We encourage all wash and fold customers to participate in our referral program! We offer $5 off your next order, and $5 credit to the friend or family you referred. To get your custom code, login using the order link in your text messages. Navigate the menu, and select "Refer a Friend". Here, you can copy your custom referral code.
Is there a loyalty program available to customers?
Yes, we offer loyalty programs for both our drop off and pickup & delivery wash and fold customers. You can opt-in to the rewards program visiting the link in your text message, then navigating through the menu to "Rewards". Follow the instructions. If you are visiting the laundromat in person, we can also opt you in.
Can you handle oversized rugs?
We can handle any size rugs. Thin, machine-washable rugs can be processed in our laundromat in Gladstone, up to about 9 x 12 feet. For any rugs that are either larger, or not machine-washable, we provide rug cleaning services through our local partners.
Do you offer gift cards for laundry services?
We do. If you are interested in purchasing a gift card, please let our staff know.
Do you clean pet bedding?
We do! We ask that your pet bedding is free of any feces, and has no holes when bringing it in. As long as it is machine washable and in good shape, we are happy to clean it.
Do you provide laundry bags for recurring customers?
Yes, every new wash and fold customer receives one reusable Splash Laundry bag with their first order. Additional bags can be purchased for $10 each.
Can I drop off laundry after hours?
Laundry is able to be dropped off 8:30am to 5:00pm, Monday through Sunday. If you are unable to drop off during that time, we recommend submitting an order for Pickup & Delivery-- our drivers are happy to pickup laundry on doorsteps, at offices, or wherever is convenient for you.
Do you offer stain treatment for set-in stains?
We will always make every effort to treat stains while processing your order. If there are any particular items with stains you want us to work on, please make a note in your order or let our staff know. While we cannot guarantee stain removal, we do have a few tricks up our sleeves!
Can you press or iron my clothes after washing?
We can iron clothes on a case by case basis, for an extra fee. We are able to iron or steam up to 5 items per order, at an additional cost of $6 per item.
How do you handle lost or damaged items?
Lost or damaged items are handled on a case by case basis. Please review our Terms & Conditions to understand our full promises and responsibilities.
Are there any items you cannot wash?
We ask that you only submit items that you want machine washed. We do not have dry cleaning capabilities at Splash Laundry. If items need special care, please add a note in your order or let our staff know when you drop off.
Do you separate laundry by family member?
We are happy to process your laundry based on your preferences. If laundry is seperated by family member, please let us know so we can keep them seperated while processing.
What type of products do you use on my wash and fold order?
Each customer's needs are evaluated with each service. Our laundry experts have a wide range of products they can use, depending on the characteristics and preferences of the order they are working on. We use powerful yet gentle detergent specially formulated for commercial use, with a choice of scented (lavender) or nonscented. Other chemicals we may use include baking soda, oxygen brightener, vinegar, odoban, and stain remover. You are always welcome to include your own detergent to use with your order as well.
Do you offer alterations?
No, we do not offer alterations at this time.
How fast can I get my laundry back?
Standard service is 24 hours, but we also offer express same-day service for an additional fee. Large orders and specialty items may require more time.
Do you offer commercial laundry services?
Yes — we work with businesses including salons, gyms, spas, hotels, clinics, and more. We offer customizable schedules, no long-term contracts, and per-item or per-pound pricing.
Do I need to sort my laundry before bringing it in?
No sorting is necessary, though we do ask that you make sure all pockets are empty. If you have any special instructions, simply let us know when you drop off or schedule your pickup.
Is there a minimum order for drop off laundry?
Yes — our standard minimum is 15 pounds of laundry per pickup. This helps us keep the service efficient and affordable.
What is Wash & Fold laundry service?
Wash & Fold laundry service means you drop off (or we pick up) your dirty laundry, and we wash, dry, and neatly fold it for you. Pricing is typically per pound, and includes detergent, fabric softener, and dryer sheets. It’s a convenient option for busy individuals, families, and businesses.
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